1. Eligibility Windows
Refund eligibility is determined by the date and time of your purchase or renewal.
Annual Subscriptions (Basic & Pro): You are eligible for a full refund if the request is made within 14 calendar days of the initial purchase or renewal date.
Monthly Subscriptions (Basic & Pro): You are eligible for a full refund if the request is made within 48 hours of the initial purchase or renewal date.
2. Conditions for Refund
To maintain the integrity of our platform and protect our digital assets, the following conditions apply:
Usage Limits: We reserve the right to deny refund requests if there has been excessive use of the service (e.g., high volume of downloads or AI credits used) during the eligibility window.
One-Time Eligibility: Refunds are only available for the first time you subscribe to a specific plan. Subsequent sign-ups and cancellations for the same product are not eligible for a refund.
Manual Request: Refunds are not automatically triggered by canceling a subscription. You must explicitly request a refund through our support channels.
3. Non-Refundable Items
Partial Months: We do not offer prorated refunds for mid-month cancellations after the 48-hour window.
AI Credits: Additional "top-up" AI credits purchased outside of a standard license are non-refundable.
Breach of Terms: No refunds will be issued for accounts terminated due to a violation of our Terms of Service.
4. How to Request a Refund
To initiate a refund, please contact our support team at [email protected] or [email protected] with the following information:
The email address associated with your account.
Your Order ID or a copy of your receipt.
A brief reason for the request (this helps us improve our service!).
5. Processing Times
Once approved, refunds are processed back to the original payment method.
Processing: Usually completed within 5–10 business days.
Availability: The time it takes for funds to appear in your account depends on your financial institution.